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BMW BREAKDOWN ASSISTANCE.
In expert hands around the clock: enjoy maximum driving pleasure, safety and convenience with your BMW. Our BMW Breakdown and Accident Assistance makes sure you’re also well taken care of in emergencies. Just contact the hotline of BMW Breakdown Assistance if you need on-the-spot roadside assistance: we’ll send a BMW Servicemobile straight out to you or arrange for roadside assistance through selected cooperation partners. If necessary, we’ll also organise a taxi or hotel reservation for you.
Local Breakdown Assistance
In most cases we will already be able to help you over the phone. If you need help on site, we will immediately send out a BMW Servicemobile or organise BMW roadside assistance for you by selected specialist operators. We bear the costs for this service (up to a maximum of EUR 100). Note: roadside assistance on site is limited solely to restoring your vehicle’s roadworthiness.
Help with punctures and problems on the road
We provide reliable assistance in the event of a puncture. If your BMW is fitted with runflat tyres and no replacement tyres are available within four hours, the costs of additional services are also reimbursed – excluding the cost of the tyres themselves. In the event of minor mishaps, e.g. if your keys have been locked inside the car or lost or if the wrong type of fuel has been added, we’ll be pleased to organise assistance. Please note that we do not assume any responsibility for the cost of roadside assistance on site, or of mobility services above and beyond the scope outlined above.
Towing service to the nearest BMW Service Partner
If a problem cannot be rectified on the spot, we will cover the costs of towing your BMW to the nearest BMW Service Partner.
Onward journey by taxi
If you have broken down and need to continue your journey by taxi, we will cover the costs of one or more taxi rides up to a limit of EUR 65.
If you need to stay overnight in a hotel as a result of a breakdown, we will cover the costs of hotel accommodation for all vehicle occupants until the car is repaired or for a maximum of four nights (hotel category up to four stars). This is subject to the breakdown site being more than 50 kilometres from your place of residence.
We will cover the costs of a replacement vehicle until completion of the repairs, for a maximum of three working days plus the weekend in your home country, and a maximum of five working days plus the weekend abroad. Please note that the availability of replacement vehicles may vary. The general terms and conditions of commercial car rental services may impose geographical restrictions for the use of their vehicles.
Other services to ensure seamless mobility
In addition to the services outlined above and to keep you fully mobile, we cover the costs of the following services up to an overall maximum of EUR 500 per breakdown.
If the circumstances require, we will also meet the costs of your return travel home by train or air – up to the maximum amount stated above.
If you incur costs for the collection of your vehicle, we will cover these up to the maximum amount stated above. If necessary, we will organise for the vehicle to be returned home on your behalf, subject to the repair taking more than three working days from the time of the vehicle’s arrival in the workshop to its anticipated time of completion. In this case, your place of residence must also be more than 100 kilometres from the breakdown site. Repatriating vehicles from abroad may take up to around ten days (consolidated transport).*
* Note on this service: the costs of multiple separate services provided for your seamless mobility can only be reimbursed up to an overall maximum amount of EUR 500 EUR per breakdown.
Reimbursement of costs
As a fundamental principle, only costs of a nature and scope that have been agreed with BMW Breakdown Assistance can be covered. Generally speaking, we take care of the costs of all BMW Breakdown Assistance services directly on your behalf. If, exceptionally, you need to pay for services, we will reimburse you immediately. To do that, we need the original invoices for the services used (for example vehicle recovery companies) together with a copy of the repair invoice, and the completed notice of breakdown.
BMW Breakdown Assistance services in the event of a breakdown are valid for travel in the following European countries:
Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia and Montenegro, Sweden, Switzerland, Slovakia, Slovenia, Spain (incl. Canary Islands) and Turkey.
Do you have any queries regarding BMW Breakdown Assistance? If so, you can contact us by phone on 0800-21 53 99 in Austria and on +49-89-58 80 99 556 in all other countries covered by BMW Breakdown Assistance.
Comprehensive mobility services for two years
Included in this offer are comprehensive mobility services in accordance with the applicable BMW Breakdown Assistance terms and conditions of guarantee for a period of two years on all BMW new vehicles first registered on 1 January 2011 or later.
Renewing the mobility guarantee
After the 24-month guarantee period has expired, you can then decide if you wish to renew the BMW Breakdown Assistance mobility guarantee for your BMW. When you have your scheduled engine oil service carried out by an authorised BMW workshop, the BMW Breakdown Assistance mobility guarantee is renewed automatically for a further 24 months up until a maximum of the end of the tenth year after initial registration. The date when the next engine oil service is due is determined by your on-board computer, according to your individual driving style. The entry in your vehicle’s Service Booklet or the service invoice serves as evidence.
Even if you have not had one of your engine oil services carried out by an authorised BMW workshop, there is nothing to prevent you from renewing your mobility guarantee. If you then arrange for the next engine oil service to be carried out by an authorised BMW workshop, the BMW Breakdown Assistance mobility guarantee will be automatically renewed for a further 24 months, but with the maximum being up until ten years after the initial registration. Please note: the BMW Breakdown Assistance mobility guarantee expires in all cases at the end of the tenth year after the date on which your vehicle was first registered.
Mobility guarantee exclusions
The service entitlements under a BMW Breakdown Assistance mobility guarantee are not forfeited if other service and repair work – including any additional oil services required – are carried out by non-authorised workshops. However, services from the BMW Breakdown Assistance mobility guarantee are excluded if the vehicle’s loss of mobility is a result of failure to observe the inspection and service intervals specified by the manufacturer or if inspections, service work and other repairs by a non-authorised workshop do not comply with the manufacturer’s requirements.
BMW ACCIDENT ASSISTANCE.
The fast, expert support from BMW Accident Assistance gives you as much relief as possible when it counts – and ensures that you and your BMW are excellently looked after, even in exceptional circumstances.
When you call BMW Accident Assistance, you are provided with clear instructions on how to behave at the scene of the accident. We call the police on your behalf, contact the nearest BMW Service Partner and, if necessary, organise a tow-away service. Further services include handling all insurance formalities, sorting out a replacement vehicle and providing advice on alternative travel options.
To help us organise our assistance for you in the most efficient way, please state your name, your BMW model as per the vehicle registration document and your current position when calling. For more information about the BMW Accident Hotline, ask your BMW Partner and BMW Service Partner on 0800 2155 55.
BMW Accident Hotline Austria: 0800-215 110
Just contact the hotline of BMW Accident Assistance if you need on-the-spot roadside assistance.
Your benefits at a glance:
With BMW Accident Assistance, you can rely on swift and expert help immediately.
- Round-the-clock service 365 days a year
- Recording of the accident data
- Organisation of a towing service
- Notification of the nearest BMW Service Partner
- Organisation of a replacement vehicle (rental car) and advice on alternative travel options
- Professional accident repair to manufacturer’s standard
The BMW Accident Hotline services
One call. All the answers. Towing service, replacement vehicle or claims settlement: BMW Accident Management takes care of all the important details in an emergency.
- The services at a glance:
- Free 24-hour accident hotline
- Notification of police and emergency services
- Organisation of towing service and a replacement vehicle (rental car) for the duration of the repair
- Notification of the nearest BMW Service Partner
- BMW Partner assists with submitting the report to your insurance company
- Ensuring your car is repaired at a BMW-approved workshop
- Dealing with invoicing and expert claims settlement with the insurance company by BMW Partner
- General recommendations on how to act following an accident
- Advice on alternative travel options
- Associated costs such as the towing service, repair costs, replacement vehicle etc. are not included in the service
- The services at a glance:
Professional accident repair
Supreme quality, optimum value retention – technological advances mean that repairing BMW vehicles is becoming an increasingly sophisticated affair. Only your BMW Service Partner will be able to fully meet this demand. Highly qualified specialists restore your BMW technically and visually to its original condition and ensure it meets all crash test specifications. Original BMW Parts are used exclusively during the repair of your vehicle. If your BMW needs paintwork repairs, this is done using environmentally friendly paint from the BMW ColorSystem.
Rescue Information for occupants
Especially after a serious car accident, time is of the essence when the rescue services need to get injured persons out of the vehicle. That is why they need to be given full information as quickly as possible about the car in question. Where are its batteries? Where are the airbags? At what points can a vehicle can be cut open quickly and safely? That is why we came up with the idea of BMW Rescue Information for the emergency services, BMW Rescue Charts, and a special sticker for the windscreen.
BMW Rescue Charts
The BMW Rescue Charts supply the emergency services with important information that helps them gain swift, safe access to the occupants. You can print out the BMW Rescue Charts as a PDF file and keep it behind the driver’s sun visor. The rescue charts are in colour, to make them easier to follow. We therefore recommend printing out the rescue chart for your vehicle using a colour printer.
Legal disclaimer: The content of the rescue data sheets is intended exclusively for trained members of the rescue services, for the technical rescue of persons.
Sticker for the windscreen
Your BMW Partner can also supply the “Rescue chart inside vehicle” sticker. So that rescuers know at a glance that there is a rescue chart in the car, the sticker needs to be affixed at the bottom of the windscreen, on the driver’s side. Your BMW Partner will be glad to advise you.
ONE CLICK TO THE BMW ROADSIDE ASSISTANCE VIA BMW CONNECTED APP.
Even during our daily lives, we are confronted with a flood of data and impressions. If an exceptional situation then occurs, it is crucial to be able to register all the important details at a glance. Intuitively and conveniently. The BMW Connected App puts you in touch directly with the BMW Breakdown and Accident Assistance – and hence with a competent contact person.
BMW ACCIDENT CALL.
Faster, easier, more convenient: the innovative BMW Accident Call offers immediate support for minor accidents at low speed. Sensors allow your BMW to detect accidents in the lower range of speeds, automatically display a warning notice in the iDrive Monitor and offer the driver a direct connection with BMW Accident Assistance. One click with the iDrive Controller connects the driver directly with the specialists at BMW Accident Assistance, who then provide professional support on the basis of the transmitted, vehicle-relevant data via remote access or on site.
- Optional equipment BMW Teleservices, BMW ConnectedDrive and Intelligent Emergency Call available in July 2017. The offer may vary according to country and BMW model.
- Due to technical reasons not every accident may be detected automatically. In such exceptional cases, BMW Accident Call can be manually activated.